Today was, well, interesting to say the least. My wife and I set out on a mission to find an ink cartridge for our all-in-one printer, a Lexmark X8350. Now, the ink it uses in pretty common. A number 32 or 34 cartridge. So, in our weekly excursion to Wal-Mart, we decided to go ahead and pick one up. I had no idea it would be such a monumental odyssey.
We reached the electronics department, and I went straight to the ink. It’s a pretty big section, complete with HP, Lexmark, Canon, and several other brands. All of the different inks were in numerical order, so it’s pretty easy to find it - usually. I look and they have 30, 31, 33, 36….umm, where’s the 32? What about 34? They weren’t in their slots. Darnit!
So, I ask the lady that works in the photo section: “Do you have any more Lexmark ink in back?” She responds, “Oh, I may work in the photo section, but we don’t handle the ink. That’s the electronics department.” Well, lady, the ink is in your stupid section! How wonderful! Ignorant Wal-Mart worker #1.
So I go to the electronics department, which is on the other side of the wall. The lady working behind the desk is just about to walk away when I call out, “Hey! Can I ask you a question? Do you have any more Lexmark ink in back?” She says, “Umm, I don’t usually work in this department. I was just watching it so my friend who works here could go to lunch.” By the way, it’s nearly 6:30 at night. Do they call every meal “lunch”? Ignorant Wal-Mart worker #2.
Then she asks, “Do you know where they keep it?”
Um, duh!! Would I be asking if you have any more ink in the back if I didn’t know where it was?? “Yes” is all I could say.
So she proceeds to reach under the counter, grabs a little infrared gun, and walks with me back to where the ink is. She scans the bar code on the rack and says, “We have five in stock.” Then where’s it at?? I just look at her dumbfounded. She looks at me and says, “It could be on the truck, and they just haven’t unloaded it yet.” I have to restrain myself from bursting out laughing. They would have just five ink cartridges on a Wal-Mart truck?? That’s the whole stock?? You’ve got to be joking me!
All I can do is just walk back to where my wife was, talking to a couple we ran into. So I can’t help but tell them the story.
Why can’t I ever find somebody in Wal-Mart who knows what they’re doing? I’ll probably never know.
Disclaimer: This post was never intend to offend anyone who works at Wal-Mart. I’m sure that every other employee is smarter than the two I ran into.
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